Concept Care Membership Policies

Return to memberships

  • If you decide to cancel your Concept Care membership, you can do so through your customer account on our website by accessing your active subscription and selecting the cancellation option. Your membership will end in accordance with the applicable cancellation arrangements and any cancellation rights that apply to you by law.

    Once your membership has ended, membership benefits and discounts will no longer be available.

    Unused Monthly Membership Treatments

    Concept Care memberships are designed to provide a monthly treatment experience. If you choose not to attend or do not use your included treatment during a membership month, the monthly membership payment remains payable and will not be refunded simply because the included treatment has not been used.

    An unused monthly treatment entitlement cannot be exchanged for cash or used as a reason to request a refund of that month's membership payment. Any unused treatment entitlement is subject to the provisions set out in the Concept Care Membership Terms & Conditions.

    Freezing or Pausing Your Membership

    Concept Care memberships cannot be frozen, paused or placed on hold.

    We do not currently offer a temporary membership freeze period. If you are unable to continue with your membership, you may cancel your membership in accordance with the applicable cancellation arrangements and rejoin at a later date, subject to membership availability and the membership terms and prices applicable at that time.

    VIP Membership Card

    When your Concept Care membership ends, your VIP Membership Card must be returned to Concept Esthetics & Beauty.

    The card remains the property of Concept Esthetics & Beauty at all times and must not be retained, transferred or used after your membership has ended.

    Please return your membership card to the salon following cancellation. If you are unable to return the card in person, please contact our team to arrange an alternative method of return.

    Refunds

    Membership payments are not normally refundable once the relevant membership period has commenced and membership benefits have been made available, except where a refund is required under applicable consumer law or otherwise agreed by Concept Esthetics & Beauty.

    If a refund is due, it will normally be returned using the original payment method where possible.

    Nothing in this policy affects your statutory consumer rights, including any applicable cancellation or cooling-off rights.

    For full details of membership cancellation, please refer to the Concept Care Membership Terms & Conditions.

  • By purchasing a Concept Care membership through our website, you agree to the following terms relating to the use of your membership.

    Your membership provides one treatment entitlement for each paid membership month from the treatment collection applicable to your chosen membership level. Your membership becomes active once your first membership payment has been successfully processed.

    Membership treatments must be booked in advance and are subject to appointment availability. Booking an appointment does not create an additional treatment entitlement. Each paid membership month provides one included treatment only.

    Membership Payments

    Your membership is paid by a recurring monthly subscription payment. Membership benefits remain available while your membership is active and payments are up to date.

    If a membership payment fails or remains unpaid, your membership benefits may be suspended until the outstanding payment has been resolved. This may include the use of your monthly treatment entitlement and member discounts.

    Booking Your Membership Treatment

    Membership appointments must be booked through Booksy using the “MEMBERS ONLY” category.

    When booking, please search for “MEMBERS ONLY” and select the membership level you are currently subscribed to: Concept Essential, Concept Signature or Concept Luxe. Once you have selected the correct membership, you will be able to view and book the treatment options available within your membership collection. Please note: each month, you can choose ONE treatment from your membership’s treatment list. The “Book” button will show £0.00 for these treatments because they are included in your monthly membership.

    Please ensure you select the correct membership level and an eligible treatment when making your booking. Membership treatments booked incorrectly may need to be amended.

    Members are strongly encouraged to book in advance, including appointments for future membership months, to secure their preferred date and time. Membership does not guarantee availability on a particular date, time or with a particular therapist.

    VIP Membership Card

    Your VIP Member Card will be provided to you when you attend the salon for your membership.

    Your membership card includes a QR code and must be presented at every appointment. This allows our team to identify your active membership, record your monthly membership treatment and ensure that you receive the correct member benefits and discount applicable to your membership level.

    Please ensure you bring your membership card with you to every appointment.

    The membership card is personal to you, cannot be transferred or used by another person, and remains the property of Concept Esthetics & Beauty.

    Possession of a membership card does not by itself confirm that your membership is active or that payments are up to date.

    Additional Treatments & Member Discounts

    You are welcome to book additional treatments from our standard treatment menu during your membership.

    Your applicable member discount will be applied by our Front of House team when payment is taken at the salon. The discount may not be displayed or deducted during online booking.

    Please present your VIP Membership Card at the appointment so that our team can identify your membership level and apply the correct discount.

    Member discounts are available only while your membership is active and payments are up to date.

    Appointments, Cancellations & Late Arrivals

    Our standard salon appointment and cancellation policies apply to all Concept Care appointments.

    If you need to cancel or change an appointment, please provide the required notice. Late cancellations and missed appointments may affect your monthly membership treatment entitlement. Our booking system will automatically send you appointment reminders ahead of your visit. To avoid any applicable cancellation fee or loss of your monthly membership treatment entitlement, please cancel or rearrange your appointment at least 48 hours in advance by calling us or using the “Cancel” option on Booksy.

    Members are responsible for attending their booked appointments on time. Late arrival may reduce the available treatment time or, where necessary, result in the appointment being amended or cancelled.

    Membership Terms

    Membership treatments and benefits are personal to the named member and cannot be transferred, shared or exchanged for cash.

    For full details of your membership, including payment arrangements, treatment entitlements, unused treatments, cancellation and membership benefits, please refer to the Concept Care Membership Terms & Conditions.

    By completing your purchase, you confirm that you have read and agree to these Terms of Service and the applicable Concept Care Membership Terms & Conditions.

  • At Concept Esthetics & Beauty, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our salon, use our website, make a booking, purchase a treatment or product, communicate with us, or join our Concept Care membership programme.

    1. Information We Collect

    We may collect personal information that you provide to us, including:

    • Your name and contact details;

    • Appointment and booking information;

    • Treatment history and preferences;

    • Consultation, consent and treatment information;

    • Relevant information required to assess treatment suitability and safety, including allergies or other relevant medical information where necessary;

    • Purchase and transaction information;

    • Concept Care membership information and payment status;

    • Information you provide when contacting us by telephone, email, social media, online forms or other communication methods; and

    • Information you provide when signing up to receive marketing communications.

    We only collect information that is reasonably necessary for providing our services, managing our business and fulfilling our legal obligations.

    2. How We Use Your Information

    We may use your personal information to:

    • Manage and confirm appointments and bookings;

    • Provide treatments and services safely and appropriately;

    • Maintain treatment, consultation and consent records;

    • Process payments and purchases;

    • Administer Concept Care memberships and recurring membership payments;

    • Communicate with you about appointments, treatments, payments, memberships or enquiries;

    • Provide customer support;

    • Send marketing communications where you have consented to receive them, or where otherwise permitted by law;

    • Improve our treatments, services, website and customer experience;

    • Prevent and address fraud, misuse or other security issues; and

    • Comply with legal, accounting, insurance and regulatory requirements.

    3. Treatment & Consultation Information

    Some of our treatments require us to collect information about your health, allergies, medication or other circumstances that may affect whether a treatment is suitable or safe.

    Where this information is required, we will only collect and use it for appropriate purposes, such as assessing treatment suitability, obtaining informed consent, providing treatments safely and maintaining necessary treatment records.

    We treat this information with appropriate care and confidentiality and only process it where we have a lawful basis to do so.

    4. Payments & Memberships

    Payments may be processed through third-party payment providers used by Concept Esthetics & Beauty.

    We do not generally have access to or store your full payment card details. Your payment information is processed by the relevant payment provider in accordance with its own privacy and security policies.

    If you join Concept Care, we may process information necessary to administer your membership, including your membership level, payment status, membership dates, treatment entitlements and relevant booking information.

    5. Booking & Business Systems

    We use third-party software and service providers to help us operate our salon, including systems used for bookings, customer management, website services, payments and membership administration.

    These providers may process personal information on our behalf where necessary to provide their services.

    Examples may include our online booking platform, website provider and payment or subscription providers.

    We take reasonable steps to ensure that the third-party providers we use handle personal information appropriately and securely.

    6. Marketing Communications

    If you have chosen to receive marketing communications from us, we may use your contact details to send information about treatments, products, special offers, events, promotions and salon news.

    You can unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us directly.

    We will not sell your personal information to third parties for their own marketing purposes.

    7. Cookies & Website Information

    Our website may use cookies and similar technologies to help the website function, understand how visitors use the website and improve the online experience.

    Some cookies may be placed by third-party services used on our website.

    Where required by law, we will ask for your consent before using non-essential cookies or similar technologies.

    8. Sharing Your Information

    We do not sell or rent your personal information.

    We may share relevant personal information with trusted third parties where reasonably necessary to operate our business, provide services to you or comply with legal obligations.

    This may include payment providers, booking and customer-management systems, website providers, professional advisers, insurers, IT service providers and relevant authorities where legally required.

    We only share information that is reasonably necessary for the relevant purpose.

    9. Keeping Your Information Secure

    We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, alteration or disclosure.

    Access to personal information is limited to people and organisations who need it for legitimate business or service-related purposes.

    However, no method of storing or transmitting information electronically can be guaranteed to be completely secure.

    10. How Long We Keep Your Information

    We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

    Some information may need to be retained for longer periods to provide an appropriate treatment history, administer memberships, resolve disputes, maintain financial records, meet insurance requirements or comply with legal and regulatory obligations.

    Different types of information may therefore be retained for different periods.

    11. Your Data Protection Rights

    Under UK data protection law, you have certain rights in relation to your personal information, including the right to:

    • Request access to the personal information we hold about you;

    • Ask us to correct inaccurate or incomplete information;

    • Request deletion of your information where there is no lawful reason for us to continue holding it;

    • Object to or request restriction of certain types of processing;

    • Withdraw consent where we rely on consent to process your information; and

    • Request a copy of certain personal information in a portable format where applicable.

    These rights are subject to certain legal exceptions and requirements.

    If you would like to exercise a data protection right or ask a question about how we use your information, please contact us using the details below.

    12. Complaints

    If you have concerns about how we have handled your personal information, we would encourage you to contact us first so that we can try to resolve your concerns.

    You also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent supervisory authority for data protection.

    13. Contact Us

    If you have any questions about this Privacy Policy or how Concept Esthetics & Beauty handles your personal information, please contact us:

    Concept Esthetics & Beauty
    Concepts Esthetics @ Lindley Ltd
    121–123 Lidget Street
    Lindley, Huddersfield
    West Yorkshire
    HD3 3JR
    admin@conceptbeauty.uk

    14. Changes to This Privacy Policy

    We may update this Privacy Policy from time to time to reflect changes to our services, technology, business operations or legal requirements.

    The latest version will be made available on our website.